FREQUENTLY ASKED QUESTIONS
**GENERAL**
1. Q. WHAT ARE THE DATES?
A. i: THE WEEK DATES ARE 26th JUN TO 3rd JUL 2012
ii: THE WEEKEND DATES ARE 29th JUN TO 2nd JUL 2012
2. Q. HOW MUCH DOES IT COST?
A. i: THE WEEK COSTS: BRONZE = £230, SILVER = £265, GOLD = £349 PER PERSON
ii: THE WEEKEND COSTS: BRONZE = £145, SILVER = £160, GOLD = £196 PER PERSON
3. Q. ARE THERE ANY DISCOUNTS AVAILABLE?
A. YES IF YOU BOOK AND PAY IN FULL FOR THE SILVER / GOLD PACKAGE OR 7 NIGHT CLUB + WATERPARK SAVER TICKET PRIOR TO 1st APRIL 2012, THEN YOU WILL GAIN FREE ACCESS TO THE WATERPARK SHOW (you will be required to purchase a coach ticket in resort charged at 10€.)
** PLEASE NOTE THAT PRICES EXCLUDE FLIGHTS AND/OR TRANSFERS **
4. Q. CAN THE LENGTH OF THE STAY BE EXTENDED/CAN WE ARRIVE EARLIER?
A. EXTRA DAYS CAN BE ADDED TO THE LENGTH OF YOUR
STAY BETWEEN THE 22nd JUNE AND THE 8th JULY 2012, THE
COST IS £30 PER PERSON PER NIGHT FOR BRONZE AND SILVER PACKAGES AND £42 PER PERSON PER NIGHT FOR GOLD PACKAGE.
5. Q. IF I BOOK EXTRA NIGHTS BETWEEN 22nd AND 26th JUNE 2012, WILL I GET FREE ENTRY TO THE HTID HARDCORE EVENT.
A. NO.
6. Q. WHEN IS THE FINAL PAYMENT DATE?
A. FULL PAYMENT FOR PACKAGES MUST BE RECEIVED BY 16th MAY 2012.
FULL PAYMENT FOR CLUB ONLY TICKETS MUST BE RECEIVED BY 19th JUNE 2012.
7. Q. WHEN CAN WE FIND OUT WHERE WE ARE STAYING?
A. HOTEL DETAILS WILL BE SENT TO YOU VIA EMAIL 2
WEEKS PRIOR TO THE EVENT.
8. Q. HOW OLD DO I NEED TO BE TO ATTEND THIS EVENT?
A. 17 YEARS OLD PROVIDED THAT ANOTHER PERSON IN YOUR GROUP IS 18+ YEARS OLD. UNDER 18'S ARE NOT ALLOWED TO BE SERVED OR CONSUME ALCOHOL AT ANY OF THE EVENTS.
**BOOKING**
1. Q. HOW MANY PEOPLE DO YOU NEED TO BOOK?
A. THE MINIMUM NUMBER OF PEOPLE PER BOOKING IS 2
PERSONS.
2. Q. WHAT IS THE MAXIMUM NUMBER OF PEOPLE PER GROUP?
A. THE MAXIMUM NUMBER OF PEOPLE PER BOOKING IS 8,
SHOULD YOUR GROUP BE LARGER THAN 8 THEN PLEASE
MAKE ADDITIONAL BOOKINGS WITH NEW GROUP LEADERS
AND ASK FOR BOOKINGS TO BE LINKED.
** PLEASE NOTE THAT WE CANNOT GUARANTEE LINKED
BOOKING HOTEL PLACEMENT HOWEVER WE WILL DO OUR BEST
TO KEEP THE GROUPS TOGETHER **
3. Q. HOW MUCH IS THE DEPOSIT TO SECURE A FULL PACKAGE PLACE?
A. THE DEPOSIT IS £75 PER PERSON. ANY EXTRAS (SUCH AS
EXTRA NIGHTS, TRANSFERS AND UPGRADES) MUST BE PAID
AT THE TIME OF BOOKING. THE FINAL PAYMENT DATE IS
16TH MAY 2012.
4. Q. HOW CAN I BOOK?
A. ONLINE www.innovation.gb.com OR www.innovationinthesun.com
**ACCOMMODATION**
1. Q. WHAT IS THE ACCOMMODATION LIKE?
A. YOU CAN REQUEST 2, 3 OR 4 STAR HOTEL. ALL ROOMS HAVE EN SUITE
WASHING FACILITIES FOR 2 PERSONS (3 PERSONS IF THE GROUP IS OF AN UNEVEN NUMBER.)
2. Q. HOW MANY PEOPLE WILL SHARE A ROOM FROM MY GROUP.
A. GROUP BOOKINGS OF AN EVEN NUMBER WILL BE ALLOCATED 2 PERSONS PER ROOM. GROUP BOOKINGS OF AN UNEVEN NUMBER WILL RESULT IN ONE OF YOUR ROOMS BEING ALLOCATED TO 3 PERSONS.
3. Q. CAN THE ACCOMMODATION BE UPGRADED?
A. THE ACCOMMODATION CAN BE UPGRADED TO 4 STAR, AT
A COST OF £12 PER PERSON PER NIGHT. PLEASE NOTE THAT THIS IS OF LIMITED AVAILABILITY.
4. Q. CAN A CERTAIN HOTEL BE REQUESTED?
A. NO.
5. Q. WHAT IS INCLUDED IN THE ACCOMMODATION?
A. THE PERIOD THAT YOU HAVE REQUESTED PLUS BREAKFAST
AND DINNER. IF YOU BOOK AND PAY IN FULL FOR THE SILVER / GOLD PACKAGE OR 7 NIGHT CLUB + WATERPARK SAVER TICKET PRIOR TO 1st APRIL 2012 THEN THE WATERPARK EVENT IS ALSO INCLUDED SUBJECT TO AN IN RESORT CHARGE OF 10€ WHICH COVERS TRANSPORT TO AND FROM THE SHOW.
6. Q. OUR GROUP WILL BE ARRIVING AT SEPARATE TIMES
WILL THIS BE A PROBLEM?
A. AS PER THE TERMS AND CONDITIONS YOU MUST CHECK IN
TO THE HOTEL TOGETHER AS WE CANNOT GUARANTEE
THAT THE HOTEL WILL HOLD THE REMAINING ROOMS.
7. Q. IS THERE A SAFE IN THE ROOM?
A. ALL ROOMS HAVE SAFES IN THEM OR SAFETY DEPOSIT BOXES AT RECEPTION. COSTS FOR THESE
VARY DEPENDING ON THE HOTEL.
8. Q. DO WE HAVE TO PAY A DAMAGE DEPOSIT TO THE HOTEL?
A. YES A DAMAGE DEPOSIT OF 50€ WILL BE REQUIRED
FROM EACH PERSON IN THE GROUP HOWEVER IT IS REFUNDED PROVIDING NO DAMAGE IS INFLICTED ON THE ROOM OR HOTEL.
9. Q. WHEN CAN WE FIND OUT WHERE WE ARE STAYING?
A. ACCOMMODATION DETAILS WILL BE SENT TO YOU VIA EMAIL 2
WEEKS PRIOR TO THE EVENT.
**TRANSFERS**
1. Q. CAN WE BE TRANSFERRED TO/FROM THE AIRPORT?
A. YES WE CAN TRANSFER YOU, HOWEVER THIS IS AT AN
ADDITIONAL COST. FOR BARCELONA (BCN) AIRPORT
THE COST IS £17 PER PERSON EACH WAY AND FOR
GIRONA (GRO) AIRPORT THE COST IS £ 12 PER PERSON
EACH WAY.
** PLEASE NOTE THAT WE CAN ONLY TRANSFER YOU IF WE
RECEIVE YOUR FLIGHT DETAILS BEFORE 16TH MAY 2012. FAILURE
TO SUPPLY THE DETAILS WILL RESULT IN NO TRANSFER AND NO
REFUND WILL BE GIVEN **
2. Q. HOW DOES THE TRANSFER WORK?
A. ONCE YOU HAVE PAID FOR THE TRANSFERS AND SUPPLIED
FLIGHT DETAILS YOU WILL BE ADDED TO THE TRANSFER
COMPANY LOG FOR EACH DIRECTION OF TRANSFER PAID. WHEN
YOU ARRIVE AT THE SPAINISH AIRPORT LOOK OUT FOR THE INNOVATION
REP, (HOLDING ‘INNOVATION’ SIGN). TO BOARD THE WAITING
COACH YOU WILL NEED TO SHOW YOUR PASSPORT TO THE COACH
SECURITY GUARDS AND BE CHECKED OFF, ON THEIR LIST. THE SAME PROCEDURES WILL BE ADOPTED ON YOUR RETURN. TWO DAYS PRIOR TO YOUR RETURN THE RETURN TRANSFER TIMES WILL BE
DISPLAYED ON YOUR HOTEL NOTICE BOARD AND AT THE COLOSSOS CLUB
ENTRANCE.
** PLEASE NOTE: INNOVATION ONLY COLLECTS MONEY / INFORMATION ON BEHALF OF THE TRANSFER COMPANY. INNOVATION IS NOT RESPONSIBLE FOR THE TRANSFER CO-ORDINATION**
3. Q. WHAT DATES CAN YOU TRANSFER ON?
A. THE START AND END DATE FOR THE PACKAGES ONLY SO
(26th & 29th JUNE 2011 FOR OUTBOUND JOURNEY AND FOR RETURN JOURNEY 2nd JULY AND 3rd JULY 2012).
TRANSFER NOTICE
TO ENSURE THE SMOOTH RUNNING OF TRANSFERS, IT HAS BEEN NECESSARY TO IMPOSE THE FOLLOWING CONDITIONS;
# WE MUST RECEIVE YOUR FLIGHT DETAILS AND PAYMENT BY 16TH MAY 2012. FAILURE TO DO SO WILL RESULT IN THE TRANSFER BEING CANCELLED, NO REFUND WILL BE ISSUED.
# EACH PERSON THAT HAS PAID FOR A TRANSFER, WILL BE ADDED TO THE TRANSFER COMPANY LOG FOR EACH DIRECTION OF PAID TRANSFER. ON ENTRY TO THE COACH YOU MUST SHOW PASSPORT PROOF TO THE COACH SECURITY AND BE CHECKED OFF, ON THEIR LIST.
# ARRIVAL TRANSFERS WILL BE DROPPED OFF AS CLOSE AS POSSIBLE TO YOUR DESIGNATED HOTEL.
# DEPARTURE TRANSFERS RELATIVE TO YOUR FLIGHT WILL BE POSTED ON THE NOTICE BOARD OF YOUR HOTEL TWO DAYS BEFORE YOUR DEPARTURE. THERE WILL ALSO BE LEAFLETS DETAILING THE SAME INFORMATION AT THE COLOSSOS CLUB COMPLEX.
# ANY PERSON’S THAT BOOK AND PAY FOR A RETURN TRANSFER WILL BE COLLECTED FROM THE ADVERTISED COLLECTION POINT, USUALLY AS CLOSE AS POSSIBLE TO YOUR HOTEL.
PLEASE NOTE: INNOVATION ONLY COLLECTS MONEY AND INFORMATION ON BEHALF OF THE TRANSFER COMPANY. INNOVATION IS NOT RESPONSIBLE FOR TRANSFER CO-ORDINATION. ANY QUERIES OR COMPLAINTS REGARDING THE TRANSFER SERVICE MUST BE DIRECTED TO THE TRANSFER COMPANY.
