Customer Service

All items are mailed in strong appropriate packaging and are all sent by 1st class recorded delivery. We advise you to ensure somebody be present at the delivery address since all items require a signature upon delivery. As soon as the goods are delivered and signed for they become your responsibility. 

All delivery dates given are only estimates. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason.

Shipping Charges will be calculated by our shopping basket automatically for online orders (Royal Mail tariff). If your order is returned to us undelivered due to circumstances beyond our control you will be held responsible for all re-shipping costs.

We only offer a like for like exchange on damaged or faulty items, we do not refund.  

UK CUSTOMERS If your goods do not arrive within 7 working days please call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details.
 

Delivery times

All UK orders received before 3:00pm are despatched by first class post on the same day. Average delivery time = 1-2 days.

Normal delivery time after dispatch is approximately 1 to 7 days

Payment methods

We accept Visa, Delta, Switch, Mastercard, Solo, Eurocard and JCB cards. We also accept bank transfers. We do not accept the following cards: American Express.

Other information

An e-mail confirmation will be sent for all orders placed by shopping cart or order form.

Customer service issues

If you experience any problems placing an order, or with an order you have received, you can call us on +44 (0) 1708 737 316

OVERSEAS CUSTOMERS If your goods do not arrive within 28 days of dispatch first contact us to confirm that your order has been shipped and that we have your correct delivery details. We can not investigate lost or missing parcels until 28 days have lapsed.

Delivery times

Average delivery time for Europe (EU) = 6 to 8 days.

Average delivery time for Europe (non-EU) = 8 to 14 days.

Payment methods

We accept Visa, Delta, Switch, Mastercard, Solo, Eurocard and JCB cards. Please note that we do not currently accept the following cards: American Express or Diners Club.

Other information

An e-mail confirmation will be sent for all orders placed by shopping cart or order form.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We may e-mail you in the future if you have subscribed to our shop or mailout.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

your name

address

phone number

email address

credit/debit card details (only stored for as short a time as necessary for the related transaction to be processed and are encrypted until they are decoded by our computer.)

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by checking your user settings. If you find any inaccuracies you can delete or correct it.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us. 

YOUR ORDER

We make every effort to ensure the goods we supply are of the highest quality, reach you in original & good condition, and are delivered promptly as stated on our website.

PURCHASING FROM US

By submitting your order, you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying said goods (including passing your personal details onto couriers & other subcontractors). Personal details can be removed from our database by editing your user details. If you have submitted your email address to our email marketing system you may remove your details by sending an e-mail to info@innovation.gb.com stating Remove me from your list in the subject heading . No property or title of the goods shall pass from Innovation to the customer until payment has been received in full.

CREDIT/DEBIT CARDS

Credit, debit & charge cards are all accepted but we reserve the right to deliver only to the cardholders billing address. If you are requesting an alternative delivery address please state this on your order, along with your card registered address. You may be asked to provide us with proof of your address at anytime, a fax of each side of your card and a signed statement authorising the transaction. If you refuse to provide us with this evidence, your order will be cancelled. This is to prevent credit card fraud. If you are using a credit card not belonging to yourself, you must give the cardholders full name and address & tel no. We will then contact the cardholder to obtain approval. Use of stolen credit cards will result in the appropriate police/authority being notified and we do take court action in all cases.

LIABILITY

Innovation accepts no responsibility for fraudulent credit card transactions that may occur as a result of credit card details being placed on the internet.

AVAILABILITY OF GOODS

All orders and special offers are subject to availability. We stock 100s of items and it is very difficult to keep every item in stock at all times. We will always inform you if an item is not in stock at the time when you place your order.